Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are pieces of information transferred to your computer’s hard disk from a website. They allow our website to store information about your browsing patterns, making the website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the website to help personalise your experience. If you choose, the use of a cookie also lets you automatically log-in to the website so that you do not have to re-enter your email and/or password each time you visit.

You don’t have to accept them. Most browsers allow you to refuse cookies by activating the relevant setting (please check the help menu of your browser for more details) however, selecting this setting may mean that you are unable to access certain parts of our site that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.

Please note that unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Further detail on cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different jobs, like letting you navigate between pages efficiently remembering your preferences, and generally improve your web site experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

We can split cookies into 4 main categories:

Category 1 – Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for cannot be provided. Please be aware our site uses this type of cookie.

Category 2 – Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website and online services, you agree that we can place these types of cookies on your device.

Category 3 – Functionality cookies

These cookies allow the website to remember choices you make (such as your user name and password) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

By using our website and online services, you agree that we can place these types of cookies on your device.

Category 4 – Targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

We do have links to other web sites and once you access another site through a link that we have provided it is the responsibility of that site to provide information as to how they use cookies on the respective site.

You can find more information about cookies by visiting www.allaboutcookies.org or www.youronlinechoices.eu. Google also have a brief video which explains the use of cookies.

To make sure the data we hold on you is as accurate as possible we;

• Check that we have accurate information about you before making any introduction.

• Keep in touch with you so you can let us know of changes to your personal data.

• We segregate our data so that we keep different types of data for different time periods. The criteria we use to determine whether we should retain your personal data includes the nature of the personal data, its perceived accuracy and our legal obligations.

The GDPR provides you the right to:

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

• Object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

• Request the transfer of your personal information to another party in certain formats, if practicable.

• Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office.

Access to information

The Data Protection Act 1998 and the GDPR give you the right to access information held about you. A subject access request should be submitted by email to enquiries@fairticketing.co.uk or by post to:

The Data Controller
Fair Ticketing Alliance
C/O Drd Partnership
30 Stamford Street
London, United Kingdom, SE1 9LQ

We also encourage you to contact us to ensure your data is accurate and complete.

Changes to our privacy notice

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed by email to enquiries@fairticketing.co.uk or by post to:

The Data Controller
Fair Ticketing Alliance
C/O Drd Partnership
30 Stamford Street
London, United Kingdom, SE1 9LQ