Privacy

Our privacy policy helps you understand what information we collect about you, how we use that information and how you can control information about you that we hold. We also explain the procedures that we have in place to safeguard your private information.

When we say “we”, “our”, or “us” we are referring to the Fair Ticketing Alliance.

GDPR

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a new regulation which replaces the Data Protection Regulation (Directive 95/46/EC). GDPR aims to bring in line data protection legislation across EU member states, reinforcing privacy rights for individuals and providing a strict framework within which businesses and organisations can legally operate.

Your new rights under GDPR are set out in this notice and are now written in Law across the EU. Please read the following notice carefully so you understand how we view, use and protect your personal data.

For the purposes of data protection legislation set out within GDPR and for compliance purposes, the data controller is The Data Controller, Fair Ticketing Alliance, C/O Drd Partnership, 30 Stamford Street, London, United Kingdom, SE1 9LQ. Please direct all queries to: enquiries@fairticketing.co.uk

Who are we and what do we do

The Fair Ticketing Alliance was created by a group of responsible and concerned UK ticket traders representing a cross section of the industry in the wake of increasing market uncertainty which threatened the future of our mainly small, often family run, businesses.

The information we collect

We collect the personal data of the following types of people to allow us to undertake our business:

• Visitors to our website.

• Members who wish to be updated when new articles or information is posted to the website.

• When we collect or process personal data, we do so to enable the effiecient running of our website, notify members of updates or news pertaining to our services.

Information you give to us or we collect about you:

This is information about you that you give to us by creating a profile on our website (www.fairticketing.co.uk or by corresponding with us by; phone, e-mail, LinkedIn or otherwise.

This information may be provided to us when you register to use our websites, entered into our database when discussing our services with us and when you report a problem with our website.

It includes information you provide when you use our services. It may include; your name, address, private and corporate e-mail address and/or phone number, photograph, links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, Xing, business Facebook or corporate website.

We may also collect and process information about your interactions with us, including details about your contact with us through email, over the phone, by post, SMS, social media messages or in person. This data may include the data, time, method of contact and content of the messages.

Information we collect about you when you visit our website:

Whenever you visit our website, we automatically collect some information about you. This is technical information including the Internet protocol (IP) address used to connect your computer to the Internet and your login information (if applicable).

We also collect information about what you do when you visit the website, including the clickstream to, through and from the site, the date and time of your visit, pages you looked at, services you searched for, how long you viewed aspects of the site, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to leave the page when you have finished browsing and any phone number or email address you use to contact us.

Information we obtain from other sources:

Together with the information we obtain about you when you interact with us or our website, we may also gather information from other sources such as LinkedIn, other social media, corporate websites, your business card, personal recommendations, event attendance lists, speaking engagements and public registries (such as Companies House or the Land Registry).

Why we process your legal information and our legal basis

The primary service we offer is the dissemination of information pertaining to the representation of ticket traders in the United Kingdom.

The information we hold about you is used:

• To provide you with the information, products and services that you request from us or we think will be of interest to you.

• Help us identify you so we know who we are talking to.

• To provide you with information about other goods and services we offer that are similar to those that you have already been provided with or enquired about.

• To help prevent or detect fraud or potential loss.

• To train staff and monitor our services. This may mean we record our conversations or our correspondence with you to make sure we are providing you with a good service and to make sure we adhere to our legal and regulatory obligations.

• To invite you to contribute to voluntary surveys or market research.

Our legal justification

Our legal justification for the processing of personal data is our legitimate business interest, described in greater detail below. However, where we process your personal data for a specific purpose, we may rely on various legal reasons like your consent, a contract or a statutory obligation.

Our main service

When providing our services, we will rely on:

• Legal obligation, if we are legally required to hold information on to you to fulfil our statutory obligations.

• Consent, for particular uses of your data, in some circumstances, and you will be asked for your express consent, if legally required.

Our legitimate business interests.

As a body representing the interests of independent ticket traders in the United Kingdom our business revolves around the timely dissemination of information pertaining to the campaign for:

• Greater legal and regulatory clarity in the secondary ticketing market.

• Secondary website platforms to conform fully with the law.

• Responsible, licensed operators to have the right to buy and re-sell tickets whilst protecting consumer interests.

Personal data in our database, email systems or archive may be held by third parties through services hosted in the cloud and processed on our behalf. Should this be the case our partners will hold the relevant information security certifications in line with current best practice.

Consent

Should we want or need to rely on consent to lawfully process your data, we will request your consent orally, by email or through an online process. Consent for processing will be obtained for the specific activity mentioned and we will keep a record of your response on our systems. Without providing us with your active consent, when asked, we will be unable to provide services for which the consent was requested to you. In these circumstances you have the right to withdraw your consent to this particular processing at any time.

Other uses we will make of your data

Use of our website:

• To notify you about changes to our service.

• To ensure that content from our website is presented in the most effective manner for you and for your computer.

We will use this information:

• To administer our website and for internal operations including; troubleshooting, data analysis, testing, research, statistical and survey purposes.

• As part of our efforts to keep our site safe and secure.

• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

• To make suggestions and recommendations to you and other users of our site about services that may interest you or them.

• Unless otherwise stated, we will hold data processed through contractual and legitimate interests indefinitely. We do not undertake automated decision making or profiling. We do use our computer systems to search and identify personal data in accordance with parameters set by a person. A person will always be involved in the decision-making process.